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4.2. Based on the advertisement, write a dialogue between an angry purchaser and a property developer.

The purchaser claims that the penthouse was sold with numerous serious defects and insists that the advertisement was misleading. During the conversation, the purchaser:

• demands financial compensation and/or immediate rectification of the defects;

• accuses the developer of misrepresentation;

• sets a clear deadline for remedial action;

• threatens to initiate legal proceedings if the issue is not resolved promptly.

The developer may attempt to justify their actions, deny liability, or propose a settlement.

Active Words and Phrases (Legal / Business Tone)

🔹 Strong Verbs for Complaints & Pressure

• to lodge a formal complaint

• to raise serious concerns

• to contest the description of the property

• to hold smb accountable

• to seek redress

• to claim damages

• to pursue legal remedies

• to escalate the matter

• to bring the issue to court

• to file a civil lawsuit

🔹 Misrepresentation & Defects

• misleading advertisement

• false or exaggerated claims

• material defects

• structural deficiencies

• substandard workmanship

• failure to meet contractual specifications

• non-compliance with building standards

• latent / concealed defects

⚖️ Mandative Constructions

Core Pattern

demand / insist / require / request / propose / recommend + that + subject + (should) + bare infinitive

High-Value Examples

• I demand that the developer (should) rectify all defects immediately.

• The buyer insists that full compensation (should) be provided.

• We require that the issues (should) be addressed within 14 days.

• The purchaser demands that an independent inspection (should) be carried out.

• The client insists that the contract (should) be honoured in full.

• I demand that the misleading claims (should) be withdrawn.

• The buyer requires that all repair costs (should) be covered by the developer.

• He demands that the penthouse (should) be brought into compliance with the original specifications.

Ready-to-Use Dialogue Starters

Purchaser

• I must say, this property is nowhere near what was advertised.

• I demand that these defects be rectified without delay.

• Your advertisement was clearly misleading, and I have grounds to take legal action.

• Unless this matter is resolved promptly, I will have no choice but to file a lawsuit.

Developer

• We acknowledge your concerns, though we dispute some of the claims.

• We are prepared to commission an inspection.

• A partial compensation may be discussed.

• We would prefer to settle this matter out of court.