Максимальный балл: 0
Заработано всего баллов: 0
Потеряно баллов: 0
ⓘ Read the following message.
Hi Emma,
I’m sorry for taking so long to reply to your message. As you can probably imagine, things at the office have been unusually busy since the department started using the new AI-assisted writing system. Too bad you have missed all the excitement while being on maternity leave, though, to be honest, you may be the lucky one. The atmosphere has been rather tense lately, especially after last month’s quarterly presentation, where everyone kept pretending that the new software had solved all our productivity problems.
At first, the management team believed that AI would help us streamline operations and reduce the pressure on staff. In some ways, it has been useful. It can organize data, draft routine announcements, and produce training materials much faster than we used to. However, the quality of some AI-generated content has become a real concern. Several internal documents sounded generic and formulaic, and one employee handbook update even included a policy that had never been approved. Needless to say, that created quite a stir.
What worries me most is that I may be held responsible for part of this mess. As you know, I’m in HR, so I helped hire the new content coordinator who was supposed to supervise the AI system. On paper, he looked perfect. He had experience with automation tools and said he understood prompt engineering, fact-checking, and hallucination management. In reality, he seems unable to recognize when the software invents information or produces content that lacks originality. I am afraid I hired the wrong person.
The situation became even more uncomfortable after the incident with the client onboarding guide. The AI included several fabricated statistics and a quotation from a company director who had never said anything of the kind. Daniel from Compliance noticed the mistake before the document was sent out, but he was clearly annoyed. He reminded everyone that without human oversight, AI can damage customer trust and even create legal risks. I could tell he was looking in my direction when he said it.
Do you remember the retreat in Banff when Sandra joked that our office would one day be run by robots and coffee machines? Well, it almost feels as if she predicted the future. People are now whispering in the kitchen about possible layoffs, and some of the younger writers are worried that their roles may become obsolete. Meanwhile, managers keep saying that AI should enhance human creativity rather than replace it entirely, but nobody seems sure how to make that happen in practice.
Anyway, I didn’t want to bother you while you are enjoying time with the baby, but I really miss having someone sensible to talk to. If you have a free moment next week, maybe we could have a quick call. I’d love to hear your thoughts before the next HR review meeting.
We’ll be in touch,
Mary
ⓘ Using the drop-down menu (▼), choose the best option according to the information given in the message.
- Mary and Emma are most likely
- Emma is currently
- The new software was introduced mainly to
- One difficulty with the material produced by the system is that it
- Mary feels anxious because she
- Daniel’s main concern was that unchecked use of the system could
Total Questions: 11
Correct Answers: 0
Incorrect Answers: 0
ⓘ Read the following diagram and message.
| Forest Camp | quiet atmosphere outdoor activities eco-friendly cabins |
Price: $140 per person Travel time: 2 hours |
| [FOREST IMAGE PLACEHOLDER] | campfire area guided hiking minimal internet access |
best for relaxation limited conference equipment |
| Mountain Resort | modern conference hall panoramic views spa facilities |
Price: $310 per person Travel time: 5 hours |
| [MOUNTAIN IMAGE PLACEHOLDER] | excellent Wi‑Fi luxury accommodation indoor activities |
ideal for presentations highest overall cost |
| Riverside Park | kayaking open picnic area live music stage |
Price: $170 per person Travel time: 1 hour |
| [RIVER IMAGE PLACEHOLDER] | casual environment good for large groups weather dependent |
limited indoor space moderate price |
| Business Hotel | conference rooms robotic receptionist central location |
Price: $220 per person Travel time: 30 minutes |
| [HOTEL IMAGE PLACEHOLDER] | interactive AI concierge fully catered meals high-speed internet |
convenient for staff less adventurous atmosphere |
ⓘ Using the drop-down menu (▼), choose the best option.
Hi Lauren,
I’ve finally finished comparing possible locations for our autumn staff retreat. Since morale has been rather low lately because of the restructuring project, I think the event should help people relax and reconnect rather than feel like another formal meeting with coffee, name tags, and polite nodding. After comparing the locations, I am leaning towards the forest camp, which appears to be the option for employees who need a break from digital tools and office pressure. The low price is another advantage, although the weak internet connection could annoy some managers.
The mountain resort may be difficult to approve because it compared with the other destinations.
I believe the business hotel would be highly relevant because it contains . I would like to see it running in our lobby as well. BTW, I know involving a robotic front-desk assistant in a staff retreat sounds slightly ridiculous, but it could actually be funny. We could ask it to welcome the staff, announce the schedule, and maybe even host a short quiz. If it starts giving motivational speeches, we can always blame the innovation department.
As for the riverside retreat, I am concerned that it might become .
In any case, it is time we , as they have got rather overwhelmed with the shift to AI and are not feeling secure and united any longer.
Could you look through the options and tell me which one you think makes the most sense? We need to make a final decision before Friday so the booking can be confirmed.
Best regards,
Daniel
ⓘ Using the drop-down menu (▼), choose the best option.
- Daniel and Lauren most likely
- The retreat is being planned mainly to
- Daniel’s attitude toward the robo‑receptionist seems
Total Questions: 8
Correct Answers: 0
Incorrect Answers: 0
ⓘ Read the following passage.
A. One of the most widely recommended office plants in Canada and the United States is the snake plant, also known as Sansevieria or “mother-in-law’s tongue.” Originally native to West Africa, the plant has become especially popular in North American workplaces because of its ability to survive in difficult indoor conditions. Snake plants tolerate low light, dry air, and irregular watering, making them suitable for busy offices where employees may forget routine plant care. In addition, several studies suggest the plant may help improve indoor air quality by filtering certain airborne pollutants. Because of its upright leaves and modern appearance, it is often used in reception areas and conference rooms.
B. Another common office plant is the peace lily, a tropical species originating from Central and South America. Unlike the snake plant, peace lilies require more attention and thrive best in environments with moderate humidity and indirect sunlight. Their dark green leaves and white flowers are generally associated with calmness and relaxation, which explains why they are frequently placed in waiting rooms and open-plan offices. Some employers believe the presence of peace lilies contributes to a more welcoming atmosphere and may reduce employee stress levels. However, overwatering remains a common problem, and inexperienced office staff occasionally damage the plants by giving them either too much or too little moisture.
C. Researchers studying workplace environments have become increasingly interested in the psychological influence of indoor plants. Preliminary findings indicate that employees working near greenery often report lower anxiety levels and greater concentration during repetitive tasks. Some office workers claim that plants make corporate spaces feel less artificial and sterile, especially in buildings dominated by glass, concrete, and computer screens. Nevertheless, scientists continue debating the extent to which plants directly improve productivity. While some experiments demonstrate modest increases in focus and morale, others argue that employee satisfaction may simply result from aesthetically pleasing surroundings rather than measurable biological effects.
D. Employee attitudes toward office plants can vary considerably depending on workplace culture and personal preference. In creative industries, workers frequently appreciate large numbers of decorative plants because they contribute to a relaxed and innovative atmosphere. In more traditional corporate settings, however, some employees consider plants distracting or difficult to maintain. There have even been disagreements in shared offices regarding watering responsibilities and the placement of larger plants near desks or windows. In recent years, several companies in both Canada and the United States have begun hiring professional plant-maintenance services to care for indoor greenery, ensuring that office plants remain healthy without creating additional work for staff.
E. Not given in any of the above paragraphs.
ⓘ Decide which paragraph, A to D, has the information given in each statement below. Select E if the information is not given in any of the paragraphs.
- Employees may feel that greenery makes an otherwise impersonal workplace more pleasant.
- One plant became common in offices partly because it can cope with neglect.
- Some organizations outsource plant care to avoid giving workers one more responsibility.
- A more delicate species needs a better-balanced indoor environment than its hardier counterpart.
- Office plants have been shown to reduce employee sick days by more than half.
- A plant from Africa is often chosen for business spaces where maintenance may be inconsistent.
- The connection between plants and improved work output has not been settled completely.
- Workers do not always agree about whether plants belong in shared professional spaces.
- Poor care can harm a plant whose appearance is meant to make a workplace feel calmer.
Total Questions: 9
Correct Answers: 0
Incorrect Answers: 0
ⓘ Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu (▼).
Hi Mary,
Thank you for writing to me. I’m sorry the situation has become so difficult at work. From what you describe, the main issue is not simply the use of , but the absence of proper . If the new coordinator cannot spot made-up information or verify details carefully, then the company needs to train him more seriously or reconsider his responsibilities.
Please don’t be too hard on yourself. You chose him because he seemed to tick all the boxes . Still, before the HR review meeting, it may be wise to explain that these systems should assist employees rather than completely. I agree that without careful control, even a useful tool can .
Let’s definitely have a call next week.
Emma