Dear Customer Support Team,
I am writing to bring an issue about [k3: unnatural collocation] report an issue with my robo dog, which I purchased around a year ago. //I am writing to report an issue with my robo dog, which I purchased around a year ago.
Firstly, I encountered a speech recognition problem, and the dog often fails to respond to commands. I think the main issue is with the microphone. Moreover, the dog started charging more slowly than expected. The manual said that [k1: style/register — manuals and written instructions are usually referred to in the present tense] The manual states/says that I need to change a battery [k3: inaccurate article/use] the battery, but I do not have enough experience and I am scared to replace it myself. //According to the manual, the battery needs to be replaced, but I do not have enough experience to do this myself.
My warranty period has expired.
My warranty period has expired. However, [k2: illogical connector — the following sentence is a request despite the expired warranty, so a concessive structure should be integrated more naturally] Nevertheless, is it possible to send my pet to the repair service [k3: unnatural collocation] to a repair centre for troubleshooting? //Although the warranty period has expired, would it still be possible to send the robo dog to a repair centre for troubleshooting?
Сould [k5: wrong character/font — Cyrillic “С” instead of Latin “C”] Could you please let me know how long the repair would take and what the approximate cost would be?
I look forward to your response.
Sincerely,
Dzmitry Shved
May, 27, 2026
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AI_Traffic_Ambiguity_B2
May, 27, 2026
While I appreciate the points made by Luise and Lucas, I strongly believe that AI-models are strong tool [k4: wrong article + k4: incorrect number form] AI models are powerful tools for writing academic works. [k3: “academic works” sounds slightly unnatural in this context] //While I appreciate the points made by Luise and Lucas, I strongly believe that AI models are powerful tools for academic writing.
I think this way because AI-models can search information [k3: inaccurate collocation] for information very fast and summuraze [k5: wrong spelling] summarize it. //I believe this is because AI models can search for information and summarize it very quickly.
For example, some tools can find about twenty useful articles in two minutes, while students will search [k4: inconsistent tense] would search for them for hours and only a part will be useful [k2: unclear reference] of them would actually be useful. //For example, some AI tools can find around twenty useful articles in just a few minutes, whereas students might spend hours searching and still find only a few relevant sources.
So, models are capable of creating extensive knowledge base [k4: wrong article] an extensive knowledge base for studying. //Therefore, AI tools can help students build an extensive knowledge base for their studies.
But, on the other hand, some students can generate entire texts into their essays [k3: inaccurate collocation] for their essays. //On the other hand, some students may use AI to generate entire essays instead of writing them independently.
In this situation, as Lucas said, universities need to create strict rules for the use of AI in works [k3: vague wording] academic work. //As Lucas mentioned, universities should establish strict rules regarding the use of AI in academic work.
One option is to start detecting and ban [k4: lack of parallel structure] banning AI-generated text. //One possible solution is to detect and restrict the use of fully AI-generated texts.
This will create a healthy environment where student [k4: incorrect number form] students will use their mind [k3: unnatural collocation] own ideas, but AI will be strong tool [k4: wrong article] a powerful tool for studying and learning. //This would create a healthy academic environment in which students rely on their own ideas while still using AI as a supportive learning tool.
Estimated TOEFL Academic Discussion score: 4 / 6
Strong points:
- Clear position throughout the response
- Relevant engagement with classmates’ ideas
- Logical structure and development
- Good use of examples
- Appropriate topic vocabulary
Main weaknesses:
- Several article and collocation mistakes:
- strong tool
- academic works
- generate texts into essays
- Some grammatical inconsistencies:
- will search instead of would search
- parallel structure issue in detecting and ban
- A few phrases sound translated rather than natural academic English.
Why this is not higher: The response communicates ideas effectively and remains coherent, but the language is not consistently natural or grammatically accurate enough for a top-band response.
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Education_AI_Industry_B2_C1
While I appreciate the points made by Arman and Naya [k1: task achievement — in TOEFL Academic Discussion it is preferable to engage with classmates' ideas more specifically rather than using a generic introductory formula] While I appreciate Arman’s and Naya’s perspectives, I strongly believe that governments should not subsidize routine lipid screening for adolescents and young adults.
I think this is because [k3: slightly weak academic phrasing] this policy would be ineffective because it will cost a lot of money for governments. [k1: style/register — "a lot of money" is rather informal for academic writing] a substantial amount of public funding. //I believe this policy would be ineffective because it would require a substantial amount of public funding.
As Naya mentioned, high Lp(a) is a genetic risk, so that means that the majority of adolescents are not in danger. [k2: overgeneralisation — having a lower risk is not the same as being "not in danger"] //As Naya mentioned, high Lp(a) is a genetic risk factor, which means that only a relatively small proportion of adolescents are likely to be affected.
In other words, mass screening will be useless [k1: style/register — overly categorical and informal] universal screening may not be cost-effective and the money will be wasted [k1: style/register — too blunt for academic discussion] allocated inefficiently. //In other words, universal screening may not be cost-effective, and public resources could be allocated more efficiently elsewhere.
Another way to prevent further heart deceases [k5: wrong spelling] diseases is to subsidized [k4: wrong verb form] subsidize screening only for adolescents with a family medical history of heart disease or high Lp(a) results [k3: inaccurate word choice] levels. //A more effective approach would be to subsidize screening only for adolescents with a family history of cardiovascular disease or elevated Lp(a) levels.
It would reduce costs and let government [k4: wrong article / number form] governments invest in lifestyle education, such as exercise programs and school-based nutrition . [k2: missing logical element] programs. //This would reduce costs and allow governments to invest more in preventive measures such as exercise programs and school-based nutrition initiatives.
This plan would create a healthy environment in which most people will be healthier than now and some of them could prevent diseases young age [k2: missing logical element] at a young age. //This approach could improve public health overall and help some individuals prevent cardiovascular disease from an early age.
Estimated TOEFL Academic Discussion score: 5 / 6
Strong points:
- Clear and consistent position.
- Direct engagement with a classmate's argument.
- Good logical structure and progression of ideas.
- A practical alternative solution is proposed.
- The response remains focused on the discussion question throughout.
Main weaknesses:
- Several style/register issues:
- a lot of money
- useless
- wasted
- Minor grammar and spelling mistakes:
- deceases
- subsidized screening
- young age
- One overgeneralisation:
- the majority of adolescents are not in danger
Why this earns 5/6: The response is well developed, relevant, and persuasive. The mistakes are mostly stylistic or minor language issues and do not significantly reduce clarity. The argumentation is stronger and more coherent than in a typical mid-band response.
Dear Hospital Administration,
I am writing about my experience with medications that were prescribed by Dr. Shultz. [k1: task achievement — the purpose of the email could be stated more directly as a complaint/request for review] //I am writing to express my concerns regarding treatment prescribed by Dr. Shultz and to request a review of my case.
About one week ago, I had severe throat pain and a high fever, so I decided to visit your hospital.
Dr. Shultz examined me very briefly and prescribed medications, but did not ask me about my allergies or medical history.
After taking one of the prescribed medications, called Teraflu, I developed a rash and dizziness, also [k2: illogical connector — "also" cannot properly connect two independent clauses in this structure] . In addition, I started feeling worse. //After taking one of the prescribed medications, Teraflu, I developed a rash and dizziness. In addition, my condition worsened.
Is it possible to review my case and provide follow-up care or correct my treatment [k3: unnatural medical collocation] adjust my treatment? //Could my case be reviewed, and could I receive follow-up care or an adjustment to my treatment plan?
Also [k1: style/register — sentence-initial "Also" is somewhat informal in a formal complaint email] In addition, I would like to obtain a copy of my medical records for my medical insurance.
Best regards,
Dzmitry Shved
Estimated TOEFL Email score: 5.5 / 6
Strong points:
- Very clear purpose and relevant details.
- Professional and appropriate tone.
- All required requests are included (case review, follow-up treatment, medical records).
- The complaint is explained logically and concisely.
- Good organization and readability.
Main weaknesses:
- A few stylistic issues:
- writing about my experience is less direct than a formal complaint opening.
- Sentence-initial Also is slightly informal.
- One logical/cohesion issue:
- rash and dizziness, also I started feeling worse
- One collocational issue:
- correct my treatment
Why this is close to 6/6: The email is concise, focused, persuasive, and professionally written. The remaining issues are minor and do not interfere with communication.
Dear HostGuard Content Protection Team,
I am writing to give a response about [k3: unnatural collocation] respond to the complaint regarding images created by Maya Chen.
I found them on website called freetouse.com [k4: missing article] a website called freetouse.com and thought that these images were free to use and that I did not need a license to use them on my website.
I have attached screenshot [k4: missing article] a screenshot and link [k4: missing article] a link to this website as evidence.
Could you please tell me what additional evidence I need to provide to prove that I have a right [k3: less natural collocation] the right to use thee [k5: wrong spelling] these images? //Could you please let me know what additional evidence I should provide to demonstrate that I have the right to use these images?
I am willing to remove the images during the review process.
Could you also provide additional information about the complaint and how the review will be conducted?
Sincerely,
Dzmitry Shved
Estimated TOEFL Email score: 5.5 / 6
Strong points:
- Excellent task achievement: the writer explains the situation, provides evidence, asks for clarification, and agrees to cooperate.
- Clear and professional organization.
- Appropriate tone throughout.
- Specific and relevant requests.
- The response directly addresses the copyright complaint.
Main weaknesses:
- A few collocational issues:
- give a response about
- a right to use
- Minor article mistakes:
- website called...
- screenshot
- link
- One spelling mistake:
- thee images
Why this is close to 6/6: The email is highly relevant, concise, persuasive, and professionally structured. The remaining errors are minor and do not affect clarity or task completion.
Revised estimated TOEFL Email score: 3.5 / 6
The response is still clear, polite, and task-relevant, so it is above average. However, it is not a solid 4 because there are several repeated problems with natural phrasing, logical linking, and customer-support register.
Main reasons for lowering the score:
Overall: clear purpose and good organization, but the language is not consistently natural enough for a 4.