Move the words in the boxes to create grammatical sentences.
Each word bank contains one extra block that you do not need.
1.FRIEND: Why did you find the tasting menu disappointing?
YOU:
six
the menu feel monotonous.
identical
what
serving
although
courses
made
nearly
is
2.DOCTOR: Why do you believe the seafood restaurant was responsible?
PATIENT:
but the seafood platter, she appeared
.
contracted
nothing
unless
have
poisoning
having
to
eaten
food
3.CUSTOMER: Wasn't the robotic waiter supposed to check every customer's allergies?
MANAGER:
which
nevertheless
.
programmed
him
whether
recognize
dish
had
peanuts
a
allergies,
robowaiter,
containing
the
served
been
to
4.TECHNICIAN: Why did the automated kitchen stop preparing orders?
ENGINEER:
main sensor having
the robokitchen
before
.
meals
down
because
failed,
served
the
itself
were
any
shut
5.FRIEND: What finally persuaded you to try the raw oysters at the street market?
YOU:
the vendor
the refrigeration logs did
the raw oysters.
try
after
we
although
showed
only
agree
us
to
6.MANAGER: Was the delay the only reason you complained?
CUSTOMER:
was not merely
a table but
dishes
.
never
being
disappointed
for
unless
what
charged
had
wait
us
ordered
having
we
to
for
7.JOURNALIST: Why was the restaurant's menu suddenly changed?
ASSISTANT:
chef,
the critic
overnight.
revised
that
entire
coming,
whom
believed
have
warned
the
was
menu
having
is
been
to
the
8.FRIEND: Did anything go wrong when the delivery arrived?
YOU:
the containers when the sauce
the only dish
.
ruining
still
opened
across
whom
had
hot
spilled
hardly
table,
that
we
was
the
9.REPORTER: Has the restaurant taken any action after the allergy incident?
EMPLOYEE:
manager,
the complaint, now
every waiter
the restaurant
.
before
dismissed
insists
whom
retrained
the
who
that
reopens
initially
be
had
10.INVESTOR: Could the restaurant project have avoided such a serious budget crisis?
FINANCIAL ADVISER:
the investors
the kitchen equipment
the budget
a single contract
.
demanded
overpriced,
they
unless
been
revised
known
have
would
signed
that
had
was
to
before
be
have
Total Questions: 0
Incorrect Answers: 0
```
2. Write an Email
You will read some information and use it to write an email.
You will have 7 minutes to write the email.
Read the Task: 1:00
Last Saturday evening, you had dinner at a restaurant called Green Fork Bistro.
You ordered grilled chicken with salad and a dessert. A few hours after the meal, you started feeling sick and developed symptoms that seemed to be food poisoning.
You had to cancel your plans the next day and visit a doctor. You still have the receipt from the restaurant and a copy of the medical note. You believe that the restaurant should investigate the situation and refund the cost of the meal.
You decide to write a complaint to the restaurant manager.
Write an email to the restaurant manager. In your email, do the following:
Explain when you visited the restaurant and what you ordered.
Describe the symptoms you experienced after the meal.
Mention that you had to seek medical advice and cancel your plans.
Ask the restaurant to investigate the incident.
Request a refund for the meal and ask how the refund can be processed.
Write as much as you can in complete sentences.
Your email should be polite, clear, and formal.
Active words and expressions: restaurant complaint
to file a complaint — подать жалобу
restaurant manager — менеджер ресторана
meal — приём пищи / еда
dish — блюдо
order — заказ
receipt — чек
bill — счёт
refund — возврат денег
full refund — полный возврат денег
partial refund — частичный возврат денег
to process a refund — оформить возврат денег
to investigate the incident — расследовать инцидент
customer service — обслуживание клиентов
food safety standards — стандарты безопасности пищевых продуктов
quality control — контроль качества
Active words and expressions: food poisoning
food poisoning — пищевое отравление
possible food poisoning — возможное пищевое отравление
stomach pain — боль в животе
nausea — тошнота
vomiting — рвота
diarrhoea — диарея
fever — температура / жар
dizziness — головокружение
symptoms — симптомы
to feel unwell — плохо себя чувствовать
to develop symptoms — у человека появляются симптомы
to seek medical advice — обратиться за медицинской консультацией
doctor’s note — справка / заключение врача
medical expenses — медицинские расходы
Beginning of the email
I am writing to complain about a meal I had at your restaurant on Saturday evening.
Я пишу, чтобы пожаловаться на еду, которую я ел(а) в вашем ресторане в субботу вечером.
I am contacting you regarding a possible case of food poisoning after my visit to your restaurant.
Я обращаюсь к вам по поводу возможного пищевого отравления после посещения вашего ресторана.
This email concerns my recent visit to Green Fork Bistro and the health problems I experienced afterwards.
Это письмо касается моего недавнего посещения Green Fork Bistro и проблем со здоровьем, которые возникли после этого.
Useful grammar patterns
1. After + -ing — после того как...
After eating at your restaurant, I began to feel unwell.
После еды в вашем ресторане я начал(а) плохо себя чувствовать.
After returning home, I developed severe stomach pain and nausea.
После возвращения домой у меня появились сильная боль в животе и тошнота.
2. Shortly after... — вскоре после...
Shortly after the meal, I started experiencing symptoms of possible food poisoning.
Вскоре после еды у меня начали появляться симптомы возможного пищевого отравления.
3. The problem may have been caused by... — проблема могла быть вызвана...
The problem may have been caused by one of the dishes I ordered.
Проблема могла быть вызвана одним из блюд, которые я заказал(а).
The symptoms may have been connected with the grilled chicken or the salad.
Симптомы могли быть связаны с курицей-гриль или салатом.
4. As a result, ... — в результате...
As a result, I had to cancel my plans and seek medical advice.
В результате мне пришлось отменить планы и обратиться за медицинской консультацией.
5. I would appreciate it if you could... — я был(а) бы признателен / признательна, если бы вы...
I would appreciate it if you could investigate this incident.
Я был(а) бы признателен / признательна, если бы вы расследовали этот инцидент.
I would appreciate it if you could arrange a refund for the meal.
Я был(а) бы признателен / признательна, если бы вы оформили возврат денег за еду.
6. Could you please let me know...? — не могли бы вы сообщить мне...?
Could you please let me know how the refund can be processed?
Не могли бы вы сообщить мне, как может быть оформлен возврат денег?
7. Passive voice: was ordered / was served / was caused / can be processed
The meal was ordered at around 7 p.m. and was served shortly afterwards.
Еда была заказана около 7 вечера и подана вскоре после этого.
Could you please explain how the refund can be processed?
Не могли бы вы объяснить, как может быть оформлен возврат?
Transition / linking phrases
On Saturday evening, — в субботу вечером
A few hours later, — несколько часов спустя
Shortly after the meal, — вскоре после еды
Unfortunately, — к сожалению
As a result, — в результате
For this reason, — по этой причине
In addition, — кроме того
Given these circumstances, — учитывая эти обстоятельства
Complaint and claim phrases
I was very concerned because the symptoms appeared only a few hours after the meal.
Я был(а) очень обеспокоен(а), потому что симптомы появились всего через несколько часов после еды.
The situation caused me considerable discomfort and inconvenience.
Эта ситуация причинила мне значительный дискомфорт и неудобство.
I believe the matter should be investigated by the restaurant.
Я считаю, что ресторан должен расследовать этот вопрос.
I would like to request a refund for the meal.
Я хотел(а) бы запросить возврат денег за еду.
Please let me know whether you need a copy of the receipt or medical note.
Пожалуйста, сообщите мне, нужен ли вам чек или справка от врача.
I can provide the receipt and doctor’s note if required.
Я могу предоставить чек и справку от врача, если это потребуется.
Attachment phrases
I have attached a copy of the receipt for your reference.
Я приложил(а) копию чека для ознакомления.
Please find attached the receipt and the doctor’s note.
Пожалуйста, найдите во вложении чек и справку от врача.
The attached documents show the date of the visit and the medical advice I received.
Приложенные документы показывают дату посещения и медицинскую консультацию, которую я получил(а).
Conclusion and wrap-up phrases
I hope this matter can be resolved promptly.
Надеюсь, этот вопрос может быть решён оперативно.
I would appreciate a response at your earliest convenience.
Я был(а) бы признателен / признательна за ответ при первой возможности.
Thank you for your time and attention to this matter.
Благодарю вас за время и внимание к этому вопросу.
I look forward to your response.
С нетерпением жду вашего ответа.
Yours faithfully,
С уважением,
3. Independent Writing. Writing for an Academic Discussion
Reading time – 2 minutes, writing time – 8 minutes
Step 1. Read the discussion
Professor Chen's Post:
Dear students,
As the world's population grows, researchers are exploring alternative sources of protein. One possibility is food made from edible insects, such as cricket-flour bread, mealworm burgers, protein bars containing insect powder, and roasted grasshoppers. Insects require considerably less land, water, and animal feed than cattle or other livestock. They can also provide protein, iron, and other nutrients.
Nevertheless, many people find the idea of eating insects unpleasant. There are also concerns about allergic reactions, food-safety standards, and whether students should be exposed to unfamiliar ingredients in educational institutions.
Some environmental groups have suggested introducing insect-based products into school and university canteens. These dishes could either replace some conventional meat products or be offered as an additional choice.
Should school and university canteens offer food products and dishes made from insects?
Please add your own perspective to the discussion.
Student 1: Maya
I strongly oppose serving insect-based food in school and university canteens. Educational institutions should provide familiar meals that most students are comfortable eating. Many people are disgusted by the idea of consuming insects, so such dishes might simply be thrown away. Furthermore, insect products may cause allergic reactions, especially among people who are sensitive to shellfish. Schools should not experiment with students' health merely because a particular food trend is considered environmentally friendly. There are less controversial ways of reducing meat consumption, including serving beans, lentils, and plant-based burgers.
Student 2: Daniel
I understand Maya's concerns, but I do not think insect-based food should be rejected completely. Canteens could introduce a small number of clearly labelled dishes and allow students to decide whether to try them. No one would be forced to eat insects, while curious students would have access to a nutritious and environmentally sustainable source of protein. Taste preferences can also change over time. Foods such as sushi were once considered unusual in many countries but are now widely accepted. A carefully monitored trial would help institutions determine whether there is genuine demand for these products.
Writing Question:
Write a response (about 120 words) stating your opinion on the issue.
edible insects – insects that are safe for human consumption
insect-based products – foods containing insects or insect-derived ingredients
an alternative source of protein – a substitute for conventional meat or dairy protein
a nutritious option – a food choice containing valuable nutrients
resource-efficient – requiring relatively little land, water, or energy
reduce the environmental impact of food production
lower greenhouse-gas emissions
overcome cultural resistance – become less opposed to an unfamiliar cultural practice
trigger an allergic reaction
meet strict food-safety standards
be clearly labelled
remain entirely optional
conduct a limited trial – test an idea on a small scale
lead to unnecessary food waste
respect students' dietary preferences
Useful ideas in favor of insect-based food:
Insects can provide protein, iron, and other nutrients.
Producing them requires less land, water, and animal feed.
Optional dishes would expand students' food choices.
Small trials could gradually reduce cultural resistance.
Insect powder may be less noticeable than whole insects.
Useful ideas against insect-based food:
Many students may find the products disgusting.
Low demand could result in considerable food waste.
Some insect products may cause allergic reactions.
Plant-based proteins are already widely available.
Schools may lack appropriate safety and labelling procedures.
Simple response template:
While I understand Maya's concern that __________, I agree more with Daniel's view that __________. If insect-based dishes were __________, students could __________ without being forced to change their diets. I would also add that __________. For example, __________. Nevertheless, Maya is right to point out that __________. Therefore, schools and universities should __________ rather than __________.
Alternative opening:
Both Maya and Daniel raise valid points. Maya correctly observes that __________, whereas Daniel emphasizes that __________. In my view, __________ because __________.